Legal
Privacy Policy
Last updated: January 1, 2025
1. Introduction
Arqam Broker Ltd. ('we', 'our', 'us') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and trading services.
2. Information We Collect
We collect information you provide directly to us, including: full name, email address, phone number, date of birth, national ID or passport number, residential address, financial information including income and net worth, and trading experience. We also collect technical data such as IP address, browser type, and device identifiers when you access our platform.
3. How We Use Your Information
We use the information we collect to: verify your identity and comply with KYC/AML regulations, open and manage your trading account, process deposits and withdrawals, provide customer support, send you important account notifications, improve our services, and comply with legal obligations.
4. Information Sharing
We do not sell your personal information. We may share your information with: regulatory authorities as required by law, payment service providers to process transactions, identity verification services for KYC compliance, and our group companies where necessary to provide services.
5. Data Security
We implement industry-standard security measures including SSL encryption, two-factor authentication, and regular security audits. Client funds are held in segregated accounts at tier-1 banks, completely separate from company funds.
6. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by applicable financial regulations.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may also request data portability or object to certain processing. To exercise these rights, contact us at privacy@arqambroker.com.
8. Contact Us
If you have questions about this Privacy Policy, contact our Data Protection Officer at privacy@arqambroker.com or by phone at +966 11 516 5200.